01Blog · Operations
Operations
Uptime, faults, field teams and the daily work of running chargers.
What "99% uptime" actually means for an EV charger
Most charging networks quote an uptime number that nobody can reproduce. Here is what the number should measure, why connectivity is the wrong proxy, and how to calculate something a landlord will accept.
4 min read
29 Jul 2026The van is the cost: cutting truck rolls on a charging network
A field visit costs more than most operators admit. A triage discipline built on remote diagnostics can close half of them from a desk — here is the sequence that works.
3 min read
8 Jul 2026The commissioning checklist we wish every installer used
Most charging faults are born on commissioning day. Twenty-three checks — electrical, network, protocol and commercial — that prevent a year of support tickets.
3 min read
17 Jun 2026Why charging sessions fail — a taxonomy
Failed sessions are the clearest signal of network health and the least examined. Eight failure classes, how to tell them apart in the data, and which ones are actually your fault.
3 min read
27 May 2026Decoding charger fault codes when every vendor means something different
OCPP 1.6 gives you nine error codes and a free-text vendor field. Making that useful across a mixed fleet is a mapping exercise nobody warns you about.
2 min read
15 Apr 2026Firmware across a mixed fleet: roll out by cohort, never by unit
Firmware fixes faults and creates them. The discipline that separates a controlled upgrade from a network-wide outage is cohorts, baselines and a way back.
2 min read
11 Feb 2026Monsoon, heat and dust: seasonal charging operations in India
Indian sites face three seasonal stresses that European hardware specifications barely anticipate. Each has a known signature and a cheap countermeasure.
2 min read
9 Dec 2025What to stock, and where: spares for a charging network
The parts that fail are not the parts vendors sell as spares. What ten sites need on hand, and why it belongs at the depot rather than the warehouse.
2 min read
21 Oct 2025The seven things to try before booking a van
A fixed triage ladder, run in the same order every time, resolves most charger faults without anyone leaving the office — and makes the ones that do need a visit far cheaper.
2 min read
19 Aug 2025Answering "your charger took my money" in ninety seconds
Charging support is a evidence problem, not a sympathy problem. What a session record needs to carry so that the person answering can actually answer.
2 min read
17 Jun 2025Cable theft, vandalism and the bays that get blocked
The three physical risks to an unattended charger, what each costs, and the countermeasures that are worth the money.
2 min read
22 Apr 2025When a spreadsheet stops working: running a charging NOC
Somewhere between fifty and two hundred connectors, informal operations stops scaling. What replaces it, and in what order.
2 min read
One email a month, for people who run chargers
Operations notes, unit economics and policy changes that affect your tariff.