01Features · Operations
Uptime you can prove, not just claim
Uptime is the number your landlords, your lenders and your drivers all judge you on — and the one most operators cannot substantiate. zevOS measures it continuously from the platform side, records why each outage happened, and produces the report per site and per period.
Uptime & incident management
Per connector
Measured
Recorded
Outage cause
Per site, per period
Reports
Capabilities
What this gives you
Continuous connectivity monitoring
Heartbeats and session state are tracked for every charger. A missed heartbeat window marks the unit offline immediately rather than at the next dashboard refresh, and the offline period is timestamped at both ends.
Availability vs. connectivity
A charger can be online and still unusable — faulted connector, blocked bay, suspended EVSE. zevOS separates "is it talking" from "can a driver charge", so your uptime number reflects the driver’s experience.
- Connector state timeline: Available, Preparing, Charging, SuspendedEV, Faulted, Unavailable
- Faulted minutes counted against availability
- Planned maintenance windows excluded from the SLA calculation
Incidents with a paper trail
Repeated faults roll up into an incident with a first-seen time, the affected sessions, the diagnostic bundles pulled, and the actions your team took. Closing it records the resolution.
SLA reporting
Produce the uptime figure per charger, per site or per partner contract for any period, with the underlying outage list attached. This is the artefact that settles the argument with a mall operator.
Questions
What operators ask about this
How is uptime calculated?
As the share of the period in which a connector was both connected to the platform and in a state able to accept a session, excluding maintenance windows you have declared. The raw state timeline is retained so the number can always be re-derived.
Can partners see uptime for their own sites?
Yes. Site partners get a scoped view of their own chargers, including availability, without access to the rest of your network.
Related
Works closely with
Remote diagnostics & OTA
Pull logs, read diagnostics, push firmware and clear faults remotely — so a truck roll is the last resort, not the first.
Analytics & reporting
Dashboards and exports for energy delivered, session mix, utilisation, downtime and revenue across every level of the network.
Partner management
A scoped portal for site partners, franchisees and hosts — their chargers, their sessions, their earnings, nothing else.
See uptime & incident management working
A walkthrough against your own chargers and tariffs, rather than a demo tenant with tidy data.